If you have a concern about airline safety (airline and airplane safety, emergency exit seating, low-flying aircraft, pilot licensing and related issues), please visit the Federal Aviation Administration's (FAA) website to report a safety-related issue.Please note that aviation safety and security complaints are not handled by DOT’s Aviation Consumer Protection Division. You may also file a complaint with DOT if you feel that you experienced unlawful discriminatory treatment in air travel by airline employees or the airline’s contractors on the basis of disability or on the basis of race, color, national origin, sex (including gender identity and sexual orientation), religion, or ancestry. If you feel that the airline does not resolve the issue to your satisfaction, you may want to file a complaint with DOT. There may be a form on the airline’s website for this purpose. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. It’s often best to email or write to the airline’s consumer office at its corporate headquarters. DOT also requires airlines to let consumers know how to complain to them. DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them. If you can’t resolve the problem at the airport, you may want to file a complaint with the airline. They may be able to arrange meals and hotel rooms for stranded passengers, write checks if you’re bumped from your flight, help with baggage issues, and settle other routine claims or complaints. Airlines have trouble-shooters at the airports, usually called Customer Service Representatives, who can take care of many problems on the spot. To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review the Bank of America Online Privacy Notice and our Online Privacy FAQs.Before you contact DOT for help with an air travel problem, you should give the airline a chance to resolve it. You may also visit the individual sites for additional information on their data and privacy practices and opt-out options. To learn more about ad choices, or to opt out of interest-based advertising with non-affiliated third-party sites, visit YourAdChoices layer powered by the DAA or through the Network Advertising Initiative's Opt-Out Tool layer. Ads served on our behalf by these companies do not contain unencrypted personal information and we limit the use of personal information by companies that serve our ads. Relationship-based ads and online behavioral advertising help us do that.īank of America participates in the Digital Advertising Alliance ("DAA") self-regulatory Principles for Online Behavioral Advertising and uses the Advertising Options Icon on our behavioral ads on non-affiliated third-party sites (excluding ads appearing on platforms that do not accept the icon). We strive to provide you with information about products and services you might find interesting and useful.
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